WARRANTY
LIMITED WARRANTY
The following warranty is provided by FREEDOM COLD PLUNGES, LLC to you, the owner, for your “Freedom Plunge” product, and said warranty is limited to the exact terms and conditions below.
- 1 Year Functional Operation. The various components (including the pump, filter, ozone generator, digital temperature controller, power supply, hoses & cleaning net) are warrantied against any manufacturer defect in materials or workmanship under normal use and service for a period of one (1) year from the original date of purchase (not the date of delivery). Freedom Plunge does not warranty the freezer itself. Freedom Plunge does not warranty the interior coating. This includes chips, fading or bonding loss. During the warranty period, if the Freedom Plunge experiences issues with any component that impairs the normal functional operation of the product, the owner should notify Freedom Plunge as soon as possible using the contact information listed in the section entitled “Requesting Service”, below. The owner must also follow the guidelines listed in the section entitled “Services”, below.
- Services. To receive services under this warranty, the owner must present proof of purchase of their product to Freedom Plunge at the time of notification. Upon receiving notice and proof of purchase, Freedom Plunge shall determine (1) if the claim is covered under the terms of this Limited Warranty, and (2) if a trouble-shooting session between the owner and a Freedom Plunge employee is required. If the warranty applies and a trouble-shooting session is required, Freedom Plunge will contact the owner to trouble-shoot and devise a plan to resolve the issue. If necessary, Freedom Plunge will provide the owner with a replacement product or component, whichever is appropriate, together with instructional support if requested by the owner. Freedom Plunge will NOT provide labor for repairs as services under this warranty. This warranty is not transferable.
COMPONENT DISCLAIMERS.
- Pump. The pump assembly (including the pump, impeller, and pump cover) included with the Freedom Plunge is covered by the 1 year functional operation warranty above. However, damage to the pump assembly, or any component thereof, caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty.
- Power Cord, Plug & Adapter. The power cord,plug and power supply included with the Freedom Plunge are covered by the 1 year functional operation warranty above. However, damage to these components caused by freezing conditions, exposure to water, or improper electrical connections to non GFCI protected outlets is not covered under this warranty.
- Other Components. All other components included with the Freedom Plunge are covered by the 1 year functional operation warranty above. However, damage to these components caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty.
SPECIFIC CONDITIONS.
- This 1 year warranty for the functional operation of the Freedom Plunge shall no longer be valid if the Freedom Plunge and/or its components are (1) damaged through abuse, misuse, negligence, or improper maintenance, (2) damaged in an accident, (3) unreasonably used or used for any purpose for which it was not intended, (4) repaired, altered, or removed in any way from its original configuration, or (5) damaged due to any act of nature.
- The warranty described above shall apply to Freedom Plunge products used residentially and commercially, contingent on the product being used as intended and in compliance with the terms herein.
- Exposure to extreme temperatures over a prolonged period of time may cause the components to malfunction or cease to work. It is the owner’s responsibility to protect the components from the elements.
- Removing or bypassing any ground fault circuit interrupter breaker will result in unsafe conditions for use of the Freedom Plunge and will void the warranty described herein.
- Proof of Purchase. The owner must present sufficient proof of purchase to Freedom Plunge to obtain the warranty services contained herein.
- Limitations on Implied Warranties. This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty services contemplated by this Limited Warranty must be performed by Freedom Cold Plunges, LLC, or an authorized agent, partner, or contractor of Freedom Cold Plunges, LLC.
- General Disclaimers. Freedom Cold Plunges, LLC shall not be liable for any injuries, losses, costs, or other damages, whether incidental or consequential, arising out of any defective product or component covered by this Limited Warranty, including without limitation, the loss of use of the Freedom Cold Plunges, LLC and /or cost of removal of a defective product. The liability of Freedom Cold Plunges, LLC, if any, shall not exceed the original amount paid, by the user, for the defective product or component.
- Legal Rights. This Limited Warranty gives you, the owner, specific legal rights. There are no warranties applicable to the Freedom Cold Plunges LLC except as expressly stated herein, or as provided by applicable state or federal laws.
- Requesting Service. Users requesting services under this Limited Warranty must contact Freedom Plunge by completing the questionnaire on the “Contact Us” page at freedomplunge.com/contact